TERMS OF SERVICE
Last Updated: March 2026
Welcome to the TELL ME website (“Site”). These Terms of Service (“Terms”) govern your access to and use of the Site and the purchase of any products offered through the Site.
By accessing or using the Site, placing an order, or interacting with any services provided by TELL ME (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms. If you do not agree with these Terms, you should not use this Site.
1. COMPANY INFORMATION
This Site is operated by TELL ME.
Contact email: support@tellme.guide.
These Terms apply to all visitors, customers, and users of the Site.
2. ELIGIBILITY
You must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher, to use this Site or place an order. By using this Site, you represent and warrant that you meet this requirement.
3. PRODUCTS AND SERVICES
TELL ME offers physical products (including candle sets) and digital content (including guided practices and materials).
We reserve the right to modify, discontinue, or limit the availability of any product or service at any time without prior notice.
We make reasonable efforts to ensure that product descriptions, pricing, and images are accurate. However, we do not guarantee that all information is complete, current, or error-free.
Product colors and appearance may vary slightly due to screen settings, natural materials, or manufacturing differences.
4. ORDER ACCEPTANCE
All orders are subject to acceptance and availability.
TELL ME reserves the right to refuse or cancel any order for reasons including but not limited to:
• product availability
• suspected fraud
• errors in product information or pricing
• unauthorized resale
If an order is cancelled after payment has been processed, the payment will be refunded.
5. PRICING
All prices are listed in U.S. dollars unless otherwise stated.
Prices may change without prior notice.
Applicable taxes, shipping costs, and other charges will be calculated at checkout.
6. PAYMENT
Payments are processed through secure third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method.
TELL ME does not store full credit card information.
7. SHIPPING
Shipping and delivery are governed by our Shipping Policy available on this Site.
Please review our Shipping Policy for information about delivery timelines, shipping methods, and related conditions.
Delivery times are estimates and cannot be guaranteed.
TELL ME is not responsible for delays caused by carriers, customs processes, weather conditions, or other circumstances beyond our control.
Risk of loss transfers to the customer once the order is handed to the shipping carrier.
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Return Policy available on this Site.
Please review our Return Policy for full details regarding eligibility, procedures, and refund conditions.
Digital products or digital access are non-refundable once access has been provided or activated, except where required by law.
9. DIGITAL CONTENT LICENSE
Any digital practices, materials, or content provided by TELL ME are licensed for personal use only.
Purchasing digital content does not transfer ownership of intellectual property.
Customers may not reproduce, distribute, publish, sell, share, or modify any digital content without written permission from TELL ME.
Unauthorized distribution may result in legal action.
10. INTELLECTUAL PROPERTY
All content on the Site is the intellectual property of TELL ME and is protected by copyright and trademark laws.
This includes but is not limited to:
• written practices and rituals
• texts and guidance materials
• product concepts
• graphics and images
• logos and branding
No content may be copied, reproduced, distributed, or used without written permission.
11. USER SUBMISSIONS
If users submit testimonials, stories, feedback, or other content, they grant TELL ME a non-exclusive, royalty-free, worldwide license to use, reproduce, adapt, translate, shorten, and publish such content for marketing, promotional, and business purposes.
This may include use on the website, social media, or email communications.
By submitting content, users confirm that they own the rights to the content and that it does not violate the rights of any third party.
Results shared by customers represent individual experiences and do not guarantee similar outcomes.
12. PROHIBITED USES
Users may not use the Site:
• for unlawful purposes
• to violate laws or regulations
• to distribute malicious software
• to attempt unauthorized system access
• to collect personal data of other users
Violation of these rules may result in termination of access to the Site.
13. CANDLE SAFETY
Candles are open-flame products and must be used responsibly.
By purchasing candles from TELL ME, you agree to follow all safety instructions provided on the packaging, product materials, and this Site, including our Candle Safety Guidelines.
Customers assume full responsibility for the safe use, placement, storage, and supervision of candles.
Improper use may result in fire, injury, or property damage.
TELL ME is not responsible for damage resulting from improper use to the fullest extent permitted by law.
14. PRACTICE DISCLAIMER
Guided practices offered by TELL ME are intended for personal reflection, symbolic ritual use, and lifestyle purposes only.
They are not medical, psychological, therapeutic, legal, or financial advice.
They do not replace professional medical care, mental health treatment, licensed counseling, legal advice, or financial advice.
Individual experiences and results may vary.
For additional details, please review our Disclaimer.
15. DISCLAIMER OF WARRANTIES
The Site, products, and digital content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, TELL ME disclaims all warranties, express or implied, including:
• implied warranties of merchantability
• fitness for a particular purpose
• non-infringement
TELL ME does not guarantee that:
• the Site will operate without interruption
• products will meet individual expectations
• participation in practices will produce specific personal, emotional, relational, spiritual, or life outcomes
No advice or information obtained through the Site, email, social media, or other communication shall create any warranty not expressly stated in these Terms.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, TELL ME shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from the use of the Site, products, digital content, or practices.
This includes but is not limited to:
• loss of profits
• emotional distress
• loss of data
• property damage arising from improper use of products
• personal decisions or outcomes arising from use of reflective or ritual materials
Total liability, if any, shall not exceed the amount paid for the product giving rise to the claim.
17. INDEMNIFICATION
You agree to indemnify and hold harmless TELL ME from any claims, damages, liabilities, or expenses arising from your use of the Site or violation of these Terms.
18. RESALE RESTRICTIONS
Products purchased through the Site are intended for personal use.
Unauthorized resale or commercial distribution may result in order cancellation or restriction of future purchases.
19. CHARGEBACKS
Customers agree to contact TELL ME to resolve issues before initiating a chargeback.
Fraudulent chargebacks may result in denial of future purchases or legal action.
20. FORCE MAJEURE
TELL ME shall not be liable for failure or delay caused by circumstances beyond reasonable control, including natural disasters, pandemics, government actions, supply chain disruptions, or transportation delays.
21. THIRD-PARTY SERVICES
The Site may contain links to third-party services.
TELL ME is not responsible for the policies, content, security, or privacy practices of third-party websites or services.
22. PRIVACY
Use of the Site is also governed by our Privacy Policy available on this Site.
23. GOVERNING LAW
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States.
24. DISPUTE RESOLUTION
Before initiating formal legal action, the parties agree to make a good-faith effort to resolve the dispute informally.
25. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect.
26. ENTIRE AGREEMENT
These Terms together with the Privacy Policy, Shipping Policy, Return Policy, Candle Safety Guidelines, and Disclaimer constitute the entire agreement between you and TELL ME.
27. NO WAIVER
Failure by TELL ME to enforce any provision of these Terms does not constitute a waiver of that provision.
28. CHANGES TO TERMS
TELL ME reserves the right to update these Terms at any time.
Updates will be posted on the Site with a revised “Last Updated” date.
Continued use of the Site constitutes acceptance of the updated Terms.
29. CONTACT
For questions regarding these Terms, please contact:
support@tellme.guide.
Welcome to the TELL ME website (“Site”). These Terms of Service (“Terms”) govern your access to and use of the Site and the purchase of any products offered through the Site.
By accessing or using the Site, placing an order, or interacting with any services provided by TELL ME (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms. If you do not agree with these Terms, you should not use this Site.
1. COMPANY INFORMATION
This Site is operated by TELL ME.
Contact email: support@tellme.guide.
These Terms apply to all visitors, customers, and users of the Site.
2. ELIGIBILITY
You must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher, to use this Site or place an order. By using this Site, you represent and warrant that you meet this requirement.
3. PRODUCTS AND SERVICES
TELL ME offers physical products (including candle sets) and digital content (including guided practices and materials).
We reserve the right to modify, discontinue, or limit the availability of any product or service at any time without prior notice.
We make reasonable efforts to ensure that product descriptions, pricing, and images are accurate. However, we do not guarantee that all information is complete, current, or error-free.
Product colors and appearance may vary slightly due to screen settings, natural materials, or manufacturing differences.
4. ORDER ACCEPTANCE
All orders are subject to acceptance and availability.
TELL ME reserves the right to refuse or cancel any order for reasons including but not limited to:
• product availability
• suspected fraud
• errors in product information or pricing
• unauthorized resale
If an order is cancelled after payment has been processed, the payment will be refunded.
5. PRICING
All prices are listed in U.S. dollars unless otherwise stated.
Prices may change without prior notice.
Applicable taxes, shipping costs, and other charges will be calculated at checkout.
6. PAYMENT
Payments are processed through secure third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method.
TELL ME does not store full credit card information.
7. SHIPPING
Shipping and delivery are governed by our Shipping Policy available on this Site.
Please review our Shipping Policy for information about delivery timelines, shipping methods, and related conditions.
Delivery times are estimates and cannot be guaranteed.
TELL ME is not responsible for delays caused by carriers, customs processes, weather conditions, or other circumstances beyond our control.
Risk of loss transfers to the customer once the order is handed to the shipping carrier.
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Return Policy available on this Site.
Please review our Return Policy for full details regarding eligibility, procedures, and refund conditions.
Digital products or digital access are non-refundable once access has been provided or activated, except where required by law.
9. DIGITAL CONTENT LICENSE
Any digital practices, materials, or content provided by TELL ME are licensed for personal use only.
Purchasing digital content does not transfer ownership of intellectual property.
Customers may not reproduce, distribute, publish, sell, share, or modify any digital content without written permission from TELL ME.
Unauthorized distribution may result in legal action.
10. INTELLECTUAL PROPERTY
All content on the Site is the intellectual property of TELL ME and is protected by copyright and trademark laws.
This includes but is not limited to:
• written practices and rituals
• texts and guidance materials
• product concepts
• graphics and images
• logos and branding
No content may be copied, reproduced, distributed, or used without written permission.
11. USER SUBMISSIONS
If users submit testimonials, stories, feedback, or other content, they grant TELL ME a non-exclusive, royalty-free, worldwide license to use, reproduce, adapt, translate, shorten, and publish such content for marketing, promotional, and business purposes.
This may include use on the website, social media, or email communications.
By submitting content, users confirm that they own the rights to the content and that it does not violate the rights of any third party.
Results shared by customers represent individual experiences and do not guarantee similar outcomes.
12. PROHIBITED USES
Users may not use the Site:
• for unlawful purposes
• to violate laws or regulations
• to distribute malicious software
• to attempt unauthorized system access
• to collect personal data of other users
Violation of these rules may result in termination of access to the Site.
13. CANDLE SAFETY
Candles are open-flame products and must be used responsibly.
By purchasing candles from TELL ME, you agree to follow all safety instructions provided on the packaging, product materials, and this Site, including our Candle Safety Guidelines.
Customers assume full responsibility for the safe use, placement, storage, and supervision of candles.
Improper use may result in fire, injury, or property damage.
TELL ME is not responsible for damage resulting from improper use to the fullest extent permitted by law.
14. PRACTICE DISCLAIMER
Guided practices offered by TELL ME are intended for personal reflection, symbolic ritual use, and lifestyle purposes only.
They are not medical, psychological, therapeutic, legal, or financial advice.
They do not replace professional medical care, mental health treatment, licensed counseling, legal advice, or financial advice.
Individual experiences and results may vary.
For additional details, please review our Disclaimer.
15. DISCLAIMER OF WARRANTIES
The Site, products, and digital content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, TELL ME disclaims all warranties, express or implied, including:
• implied warranties of merchantability
• fitness for a particular purpose
• non-infringement
TELL ME does not guarantee that:
• the Site will operate without interruption
• products will meet individual expectations
• participation in practices will produce specific personal, emotional, relational, spiritual, or life outcomes
No advice or information obtained through the Site, email, social media, or other communication shall create any warranty not expressly stated in these Terms.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, TELL ME shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from the use of the Site, products, digital content, or practices.
This includes but is not limited to:
• loss of profits
• emotional distress
• loss of data
• property damage arising from improper use of products
• personal decisions or outcomes arising from use of reflective or ritual materials
Total liability, if any, shall not exceed the amount paid for the product giving rise to the claim.
17. INDEMNIFICATION
You agree to indemnify and hold harmless TELL ME from any claims, damages, liabilities, or expenses arising from your use of the Site or violation of these Terms.
18. RESALE RESTRICTIONS
Products purchased through the Site are intended for personal use.
Unauthorized resale or commercial distribution may result in order cancellation or restriction of future purchases.
19. CHARGEBACKS
Customers agree to contact TELL ME to resolve issues before initiating a chargeback.
Fraudulent chargebacks may result in denial of future purchases or legal action.
20. FORCE MAJEURE
TELL ME shall not be liable for failure or delay caused by circumstances beyond reasonable control, including natural disasters, pandemics, government actions, supply chain disruptions, or transportation delays.
21. THIRD-PARTY SERVICES
The Site may contain links to third-party services.
TELL ME is not responsible for the policies, content, security, or privacy practices of third-party websites or services.
22. PRIVACY
Use of the Site is also governed by our Privacy Policy available on this Site.
23. GOVERNING LAW
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States.
24. DISPUTE RESOLUTION
Before initiating formal legal action, the parties agree to make a good-faith effort to resolve the dispute informally.
25. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect.
26. ENTIRE AGREEMENT
These Terms together with the Privacy Policy, Shipping Policy, Return Policy, Candle Safety Guidelines, and Disclaimer constitute the entire agreement between you and TELL ME.
27. NO WAIVER
Failure by TELL ME to enforce any provision of these Terms does not constitute a waiver of that provision.
28. CHANGES TO TERMS
TELL ME reserves the right to update these Terms at any time.
Updates will be posted on the Site with a revised “Last Updated” date.
Continued use of the Site constitutes acceptance of the updated Terms.
29. CONTACT
For questions regarding these Terms, please contact:
support@tellme.guide.