RETURN POLICY
Last Updated: March 2026
1. Product Structure
Our products combine physical candle sets with optional guided digital practices accessed online.
The digital practice becomes available only after you activate it using the link provided with your order.
2. Physical Products (Candle Sets)
You may return unused and unopened candle sets within 14 days of delivery, in their original condition and packaging.
To request a return, please contact us at support@tellme.guide before sending the product back.
Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
Returned items must be:
• unused
• unburned
• in their original packaging
• in resellable condition
Because our candles are handmade with natural wax and dried botanicals, small variations in color, texture, or botanical fragments are normal and are not considered defects. These natural variations do not qualify as a reason for return or refund.
Items that show signs of use, burning, damage, alteration, or improper storage cannot be accepted for return.
Outbound shipping costs, if any, are non-refundable.
3. Digital Practice (Online Content)
Each candle set includes access to a guided digital practice.
Access to the digital practice is activated by clicking “Activate Practice.”
By clicking “Activate Practice,” you confirm that:
• you have received your candles and want to access the digital practice
• you give your express consent to receive the digital content immediately
• you understand that once the digital practice is activated, the set (candles + digital practice) becomes non-refundable, except where mandatory consumer protection laws require otherwise
If you do not activate the digital practice, you retain the right to return the unused and unopened candle set within the return period, according to the conditions above.
Activation of the digital practice is recorded in our system.
4. Technical Issues
If you experience technical issues accessing the digital practice (broken link, file not working, etc.), please contact us within 7 days at support@tellme.guide.
We will first attempt to restore access or provide a working replacement.
If this is not possible, we may offer a partial or full refund, depending on the issue and applicable consumer protection laws.
5. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of:
• the outer packaging
• the shipping label
• the damaged product and inner packaging
This helps us resolve the issue quickly and, if needed, file a claim with the shipping carrier.
Depending on the situation, we may offer a replacement, store credit, or refund.
6. Return Approval
All returns must be approved in advance by our team.
Items sent back without prior approval may not be accepted and may be returned to you at your expense.
7. Refund Processing
Once the returned item is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
8. Misuse and Abuse of Return Policy
We reserve the right to refuse returns, exchanges, or refunds in cases of:
• policy abuse or excessive return activity
• evidence of product use inconsistent with the conditions above
• suspected fraud or misuse of digital content
1. Product Structure
Our products combine physical candle sets with optional guided digital practices accessed online.
The digital practice becomes available only after you activate it using the link provided with your order.
2. Physical Products (Candle Sets)
You may return unused and unopened candle sets within 14 days of delivery, in their original condition and packaging.
To request a return, please contact us at support@tellme.guide before sending the product back.
Customers are responsible for return shipping costs, unless the item arrived damaged or defective.
Returned items must be:
• unused
• unburned
• in their original packaging
• in resellable condition
Because our candles are handmade with natural wax and dried botanicals, small variations in color, texture, or botanical fragments are normal and are not considered defects. These natural variations do not qualify as a reason for return or refund.
Items that show signs of use, burning, damage, alteration, or improper storage cannot be accepted for return.
Outbound shipping costs, if any, are non-refundable.
3. Digital Practice (Online Content)
Each candle set includes access to a guided digital practice.
Access to the digital practice is activated by clicking “Activate Practice.”
By clicking “Activate Practice,” you confirm that:
• you have received your candles and want to access the digital practice
• you give your express consent to receive the digital content immediately
• you understand that once the digital practice is activated, the set (candles + digital practice) becomes non-refundable, except where mandatory consumer protection laws require otherwise
If you do not activate the digital practice, you retain the right to return the unused and unopened candle set within the return period, according to the conditions above.
Activation of the digital practice is recorded in our system.
4. Technical Issues
If you experience technical issues accessing the digital practice (broken link, file not working, etc.), please contact us within 7 days at support@tellme.guide.
We will first attempt to restore access or provide a working replacement.
If this is not possible, we may offer a partial or full refund, depending on the issue and applicable consumer protection laws.
5. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of:
• the outer packaging
• the shipping label
• the damaged product and inner packaging
This helps us resolve the issue quickly and, if needed, file a claim with the shipping carrier.
Depending on the situation, we may offer a replacement, store credit, or refund.
6. Return Approval
All returns must be approved in advance by our team.
Items sent back without prior approval may not be accepted and may be returned to you at your expense.
7. Refund Processing
Once the returned item is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
8. Misuse and Abuse of Return Policy
We reserve the right to refuse returns, exchanges, or refunds in cases of:
• policy abuse or excessive return activity
• evidence of product use inconsistent with the conditions above
• suspected fraud or misuse of digital content