SHIPPING INFORMATION
Last Updated: March 2026
Processing Time
Orders are processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Please note that processing time and shipping time are separate. Your order first goes through processing before it is shipped.
Once your order has been prepared and shipped, you will receive a shipping confirmation email with a tracking number.
Processing times may occasionally be longer during holidays or periods of high order volume.
Shipping Method
All orders are shipped via USPS Ground Advantage (or a comparable ground service, where applicable).
We currently offer free standard shipping within the United States.
We do not offer expedited shipping at this time.
Estimated Delivery Time
After your order ships, delivery typically takes 2–5 business days, depending on the destination.
Orders traveling across the country may occasionally take closer to the longer end of this range.
All delivery timeframes are estimates provided by the carrier and are not guaranteed.
Total Delivery Time
Total delivery time includes both processing and shipping.
Most orders arrive within 3–8 business days from the date of purchase.
During peak seasons or carrier disruptions, total delivery time may be longer.
Tracking Your Order
When your order ships, you will receive a tracking number by email.
Tracking updates are provided directly by USPS or the applicable shipping carrier.
Please note that it may take 24–48 hours for tracking updates to appear after the shipping label is created.
Address Accuracy
Please make sure your shipping address is entered correctly and completely at checkout.
This includes:
• apartment, unit, or suite number
• correct ZIP code
• full street address
We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided at checkout.
Orders returned due to an incorrect or incomplete address may require an additional shipping fee for reshipment.
Delivery Delays
Most packages arrive within the expected timeframe. However, delivery delays may occasionally occur due to factors outside our control, such as:
• weather conditions
• high shipping volume
• carrier logistics delays
• service disruptions or routing changes by USPS
Once a package has been handed to the carrier, delivery timing is managed by the shipping provider.
Tracking Appears Stuck
Sometimes tracking updates may pause while the package is moving between sorting facilities.
This does not necessarily mean the package is lost.
If tracking has not updated for 7 days or more, please contact us at:
support@tellme.guide.
We will help investigate the shipment and open an inquiry with the carrier if needed.
Marked as Delivered but Not Received
Occasionally a package may be marked as delivered slightly before it physically arrives.
If your package shows as delivered but you cannot locate it, we recommend:
1. checking around your delivery location
2. checking with neighbors or household members
3. checking any alternative delivery locations (porch, side door, mailroom, etc.)
4. contacting your local USPS office
If you are still unable to locate the package after completing these steps, please contact us and we will assist you.
Please note that we are not responsible for packages after they are marked as delivered by the carrier, but we will do our best to support you in resolving the issue.
Returned Packages
If a package is returned to us due to:
• incorrect or incomplete address
• undeliverable address
• failure to collect the package
• refusal of delivery
the customer may be responsible for additional reshipping costs.
If you choose not to have the package reshipped, we may issue a refund for the product price only, minus any outbound shipping costs (if applicable), once the package is received back and inspected.
Digital practices activated with that order remain non-refundable according to our Return Policy.
Shipping Availability
At this time we ship within the United States only.
International shipping may become available in the future.
Lost or Damaged in Transit
If your order appears to be lost in transit (no movement for an extended period or carrier investigation confirms loss), please contact us and we will work with you to find a solution, which may include a replacement or refund, depending on the situation.
If your order arrives damaged, please refer to our Return Policy for instructions on reporting damaged items and requesting a replacement or refund.
Questions
If you have any questions about your order or shipping status, please contact us at:
support@tellme.guide.
We are happy to help.
Processing Time
Orders are processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Please note that processing time and shipping time are separate. Your order first goes through processing before it is shipped.
Once your order has been prepared and shipped, you will receive a shipping confirmation email with a tracking number.
Processing times may occasionally be longer during holidays or periods of high order volume.
Shipping Method
All orders are shipped via USPS Ground Advantage (or a comparable ground service, where applicable).
We currently offer free standard shipping within the United States.
We do not offer expedited shipping at this time.
Estimated Delivery Time
After your order ships, delivery typically takes 2–5 business days, depending on the destination.
Orders traveling across the country may occasionally take closer to the longer end of this range.
All delivery timeframes are estimates provided by the carrier and are not guaranteed.
Total Delivery Time
Total delivery time includes both processing and shipping.
Most orders arrive within 3–8 business days from the date of purchase.
During peak seasons or carrier disruptions, total delivery time may be longer.
Tracking Your Order
When your order ships, you will receive a tracking number by email.
Tracking updates are provided directly by USPS or the applicable shipping carrier.
Please note that it may take 24–48 hours for tracking updates to appear after the shipping label is created.
Address Accuracy
Please make sure your shipping address is entered correctly and completely at checkout.
This includes:
• apartment, unit, or suite number
• correct ZIP code
• full street address
We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided at checkout.
Orders returned due to an incorrect or incomplete address may require an additional shipping fee for reshipment.
Delivery Delays
Most packages arrive within the expected timeframe. However, delivery delays may occasionally occur due to factors outside our control, such as:
• weather conditions
• high shipping volume
• carrier logistics delays
• service disruptions or routing changes by USPS
Once a package has been handed to the carrier, delivery timing is managed by the shipping provider.
Tracking Appears Stuck
Sometimes tracking updates may pause while the package is moving between sorting facilities.
This does not necessarily mean the package is lost.
If tracking has not updated for 7 days or more, please contact us at:
support@tellme.guide.
We will help investigate the shipment and open an inquiry with the carrier if needed.
Marked as Delivered but Not Received
Occasionally a package may be marked as delivered slightly before it physically arrives.
If your package shows as delivered but you cannot locate it, we recommend:
1. checking around your delivery location
2. checking with neighbors or household members
3. checking any alternative delivery locations (porch, side door, mailroom, etc.)
4. contacting your local USPS office
If you are still unable to locate the package after completing these steps, please contact us and we will assist you.
Please note that we are not responsible for packages after they are marked as delivered by the carrier, but we will do our best to support you in resolving the issue.
Returned Packages
If a package is returned to us due to:
• incorrect or incomplete address
• undeliverable address
• failure to collect the package
• refusal of delivery
the customer may be responsible for additional reshipping costs.
If you choose not to have the package reshipped, we may issue a refund for the product price only, minus any outbound shipping costs (if applicable), once the package is received back and inspected.
Digital practices activated with that order remain non-refundable according to our Return Policy.
Shipping Availability
At this time we ship within the United States only.
International shipping may become available in the future.
Lost or Damaged in Transit
If your order appears to be lost in transit (no movement for an extended period or carrier investigation confirms loss), please contact us and we will work with you to find a solution, which may include a replacement or refund, depending on the situation.
If your order arrives damaged, please refer to our Return Policy for instructions on reporting damaged items and requesting a replacement or refund.
Questions
If you have any questions about your order or shipping status, please contact us at:
support@tellme.guide.
We are happy to help.