PRIVACY POLICY
At TELL ME, we value your trust. We believe in transparency and respect for your privacy as much as we honor the light and intention behind our candles.
Last Updated: March 2026
This Privacy Policy describes how TELL ME (“Company,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit our website (“Site”), place an order, or otherwise interact with our services.
By accessing or using the Site, you agree to the collection and use of information as described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide when you interact with the Site, including when you place an order, contact us, or submit information through forms.
Personal information may include:
• name
• email address
• billing address
• shipping address
• phone number (if provided)
• order information and purchase history
• communications with customer support
• information submitted through forms, testimonials, or reviews
Providing personal information is voluntary, but certain information may be necessary to complete transactions or access specific services.
2. PAYMENT INFORMATION
Payments are processed through secure third-party payment providers.
We do not store full credit card numbers or sensitive payment credentials.
Payment processors collect and process payment data in accordance with their own privacy policies and security standards.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit the Site, certain information may be collected automatically through cookies and similar technologies.
This information may include:
• IP address
• device type
• browser type
• operating system
• pages visited
• time spent on pages
• referring website
• date and time of access
• interactions with website features
This data helps us analyze usage patterns and improve the functionality and performance of the Site.
4. COOKIES AND TRACKING TECHNOLOGIES
The Site may use cookies and similar technologies as described in this Privacy Policy. Where required, users will be given the opportunity to manage cookie preferences through a cookie banner or similar consent tool.
Cookies may be used for purposes including:
• remembering user preferences
• enabling shopping cart functionality
• maintaining website security
• analyzing traffic and performance
• measuring marketing effectiveness
• supporting advertising and retargeting
Users can manage or disable cookies through browser settings. Disabling cookies may affect certain features of the Site.
5. ANALYTICS SERVICES
We may use third-party analytics tools to understand how visitors interact with the Site.
These services may collect information about device identifiers, browsing behavior, and interactions with the Site.
Analytics tools help us evaluate website performance and improve user experience.
6. ADVERTISING AND TRACKING TECHNOLOGIES
We may use third-party advertising technologies to measure marketing performance and display relevant advertising.
These technologies may include tracking pixels, cookies, and similar tools provided by advertising platforms.
Such tools may collect information about your device, browsing behavior, and interactions with our Site.
Advertising partners may use this information to deliver advertisements on other websites or platforms.
7. EMAIL COMMUNICATIONS
If you provide your email address, we may send transactional communications such as:
• order confirmations
• shipping notifications
• customer support responses
If you choose to subscribe to marketing communications, we may send occasional updates, announcements, or promotional content.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those emails.
8. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
• processing and fulfilling orders
• communicating with customers
• providing customer support
• sending transactional notifications
• improving website functionality
• analyzing usage trends
• preventing fraud or unauthorized activity
• complying with legal obligations
• administering the business
9. SHARING INFORMATION WITH SERVICE PROVIDERS
We may share personal information with trusted service providers that assist us in operating the Site and business.
These service providers may include:
• payment processors
• shipping carriers
• website hosting providers
• analytics platforms
• email communication platforms
• fraud prevention services
Service providers receive only the information necessary to perform their services and are expected to handle such information responsibly.
10. SALE OF PERSONAL INFORMATION
We do not sell, rent, or trade personal information to third parties.
11. DATA SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. DATA RETENTION
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including fulfilling transactions, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements.
13. DATA BREACH RESPONSE
In the event of a data security incident involving personal information, we will take appropriate steps consistent with applicable laws to investigate the incident and notify affected individuals when required.
14. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have certain rights regarding your personal information.
These rights may include:
• requesting access to personal data
• requesting correction of inaccurate data
• requesting deletion of personal data
• requesting restriction of data processing
Requests may be submitted using the contact information provided below.
15. CALIFORNIA PRIVACY RIGHTS
If you are a resident of California, you may have additional rights under applicable privacy laws, including the right to request information about the categories of personal information collected and the right to request deletion of certain personal information.
Requests may be submitted using the contact information below.
16. DO NOT TRACK
Some web browsers transmit “Do Not Track” signals.
Currently, the Site does not respond to Do Not Track signals due to the absence of a consistent industry standard.
17. CHILDREN’S PRIVACY
This Site is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to remove that information.
18. INTERNATIONAL DATA TRANSFERS
If you access the Site from outside the United States, your information may be transferred to and processed in the United States where data protection laws may differ from those in your jurisdiction.
By using the Site, you consent to this transfer.
19. BUSINESS TRANSFERS
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction.
20. THIRD-PARTY LINKS
The Site may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
21. COOKIE CONSENT
By using the Site, you consent to the use of cookies and similar technologies as described in this Privacy Policy.
Users may manage cookie preferences through browser settings.
22. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updates will be posted on the Site with a revised “Last Updated” date.
Continued use of the Site after updates indicates acceptance of the revised policy.
23. CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
support@tellme.guide.
Last Updated: March 2026
This Privacy Policy describes how TELL ME (“Company,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit our website (“Site”), place an order, or otherwise interact with our services.
By accessing or using the Site, you agree to the collection and use of information as described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide when you interact with the Site, including when you place an order, contact us, or submit information through forms.
Personal information may include:
• name
• email address
• billing address
• shipping address
• phone number (if provided)
• order information and purchase history
• communications with customer support
• information submitted through forms, testimonials, or reviews
Providing personal information is voluntary, but certain information may be necessary to complete transactions or access specific services.
2. PAYMENT INFORMATION
Payments are processed through secure third-party payment providers.
We do not store full credit card numbers or sensitive payment credentials.
Payment processors collect and process payment data in accordance with their own privacy policies and security standards.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit the Site, certain information may be collected automatically through cookies and similar technologies.
This information may include:
• IP address
• device type
• browser type
• operating system
• pages visited
• time spent on pages
• referring website
• date and time of access
• interactions with website features
This data helps us analyze usage patterns and improve the functionality and performance of the Site.
4. COOKIES AND TRACKING TECHNOLOGIES
The Site may use cookies and similar technologies as described in this Privacy Policy. Where required, users will be given the opportunity to manage cookie preferences through a cookie banner or similar consent tool.
Cookies may be used for purposes including:
• remembering user preferences
• enabling shopping cart functionality
• maintaining website security
• analyzing traffic and performance
• measuring marketing effectiveness
• supporting advertising and retargeting
Users can manage or disable cookies through browser settings. Disabling cookies may affect certain features of the Site.
5. ANALYTICS SERVICES
We may use third-party analytics tools to understand how visitors interact with the Site.
These services may collect information about device identifiers, browsing behavior, and interactions with the Site.
Analytics tools help us evaluate website performance and improve user experience.
6. ADVERTISING AND TRACKING TECHNOLOGIES
We may use third-party advertising technologies to measure marketing performance and display relevant advertising.
These technologies may include tracking pixels, cookies, and similar tools provided by advertising platforms.
Such tools may collect information about your device, browsing behavior, and interactions with our Site.
Advertising partners may use this information to deliver advertisements on other websites or platforms.
7. EMAIL COMMUNICATIONS
If you provide your email address, we may send transactional communications such as:
• order confirmations
• shipping notifications
• customer support responses
If you choose to subscribe to marketing communications, we may send occasional updates, announcements, or promotional content.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those emails.
8. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
• processing and fulfilling orders
• communicating with customers
• providing customer support
• sending transactional notifications
• improving website functionality
• analyzing usage trends
• preventing fraud or unauthorized activity
• complying with legal obligations
• administering the business
9. SHARING INFORMATION WITH SERVICE PROVIDERS
We may share personal information with trusted service providers that assist us in operating the Site and business.
These service providers may include:
• payment processors
• shipping carriers
• website hosting providers
• analytics platforms
• email communication platforms
• fraud prevention services
Service providers receive only the information necessary to perform their services and are expected to handle such information responsibly.
10. SALE OF PERSONAL INFORMATION
We do not sell, rent, or trade personal information to third parties.
11. DATA SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. DATA RETENTION
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including fulfilling transactions, maintaining records, complying with legal obligations, resolving disputes, and enforcing agreements.
13. DATA BREACH RESPONSE
In the event of a data security incident involving personal information, we will take appropriate steps consistent with applicable laws to investigate the incident and notify affected individuals when required.
14. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have certain rights regarding your personal information.
These rights may include:
• requesting access to personal data
• requesting correction of inaccurate data
• requesting deletion of personal data
• requesting restriction of data processing
Requests may be submitted using the contact information provided below.
15. CALIFORNIA PRIVACY RIGHTS
If you are a resident of California, you may have additional rights under applicable privacy laws, including the right to request information about the categories of personal information collected and the right to request deletion of certain personal information.
Requests may be submitted using the contact information below.
16. DO NOT TRACK
Some web browsers transmit “Do Not Track” signals.
Currently, the Site does not respond to Do Not Track signals due to the absence of a consistent industry standard.
17. CHILDREN’S PRIVACY
This Site is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to remove that information.
18. INTERNATIONAL DATA TRANSFERS
If you access the Site from outside the United States, your information may be transferred to and processed in the United States where data protection laws may differ from those in your jurisdiction.
By using the Site, you consent to this transfer.
19. BUSINESS TRANSFERS
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction.
20. THIRD-PARTY LINKS
The Site may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
21. COOKIE CONSENT
By using the Site, you consent to the use of cookies and similar technologies as described in this Privacy Policy.
Users may manage cookie preferences through browser settings.
22. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updates will be posted on the Site with a revised “Last Updated” date.
Continued use of the Site after updates indicates acceptance of the revised policy.
23. CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
support@tellme.guide.