TELL ME is a collection of candle sets and guided practices created for personal reflection, intention, and meaningful ritual.
What does the name “TELL ME” mean?
The name reflects an invitation to pause and listen inward. Each candle becomes a small moment of reflection — a quiet question you ask yourself.
Who are these candle sets for?
They are for anyone looking to create a more intentional moment with themselves through simple candle rituals and guided practices. No prior experience is needed.
About the Candles
Do the candles have a scent?
No. Our candles do not contain added fragrance oils. Some candles include herbs, but they are used for symbolic and visual purposes rather than scent.
What are the candles made of?
Our candles are made from natural beeswax and may include carefully selected dried herbs depending on the set. Each candle is created as part of a symbolic ritual experience.
How long does each candle burn?
Burn time may vary depending on candle size and surrounding conditions. Most candles burn for approximately 40–60 minutes. Larger candles included in certain sets, such as cleansing or ancestral practices, may burn for up to about two hours.
Why does my candle burn faster or slower than expected?
Burn time can vary depending on factors such as air movement, room temperature, wick behavior, and the surface where the candle is placed. Some candles also include natural herbs, and the amount or placement of these herbs may affect how quickly the candle burns. Small variations in burn time are normal.
Do natural or herbal candles drip more wax?
Yes. Candles made from natural wax and botanical materials may release more melted wax. Always use a large, heat-resistant base and protect surfaces.
Can I use the candles without the guided practice?
Yes. The candles can be used on their own. However, each set is designed to work together with the guided practice for a deeper and more intentional experience.
Can the candles be used during meditation or other personal practices?
Yes. The candles can be used during meditation, quiet reflection, or any personal practice that helps create a focused moment of intention.
Why are herbs included in some candles?
The herbs are included as part of the symbolic design of certain candle sets. They contribute to the visual and ritual aspect of the practice rather than fragrance.
Will every candle look exactly the same?
Because the candles are handmade and include natural elements, small variations in appearance are normal.
Is crackling or smoke normal?
Yes. Crackling, popping sounds, or some smoke may occur due to botanical materials and are considered normal.
Can I burn these candles outdoors?
No. Indoor use only.
About the Practices
What are the guided practices?
The guided practices are written reflections designed to accompany the candles. Depending on the set, they may include intention-setting, journaling, self-reflection, meditation, or quiet contemplation.
How long does a practice take?
Most practices take approximately 15–20 minutes, although timing may vary depending on the set and your personal pace.
Do I need experience with rituals or spiritual practices?
No. The practices are designed to be simple, clear, and accessible, even if this is your first experience.
How do I access the digital practices?
After purchasing a candle set, you will receive access to the guided practice through a link or QR code included with the set.
What if I miss a day in a multi-day practice?
You can continue when you are ready. The practices are meant to support a personal experience, not create pressure.
Can I extinguish the candle before it finishes burning?
Please follow the instructions given in your specific practice. Some candles are meant to burn fully, while others may be extinguished and used again later. If you need to put out a candle for safety reasons, do so carefully and return to the practice according to the instructions provided.
Do the practices guarantee results?
No. The practices are designed as tools for personal reflection and intentional ritual. The depth of the experience and any results depend largely on your own presence, honesty, and engagement with the process.
Do I need to believe in anything specific to use the practices?
No. The practices are open and accessible regardless of personal beliefs or background.
Orders and Shipping
Where do you ship from?
Orders are shipped from the United States.
How long does order processing take?
Orders are typically processed within 1–3 business days before shipment.
How long does shipping take?
Delivery time depends on the destination and shipping carrier. Estimated shipping timelines are provided at checkout.
Do you ship internationally?
At this time, we ship within the United States only. If international shipping becomes available in the future, updated information will be posted on the website.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
What if my package is delayed?
Shipping delays can occasionally occur due to carrier issues, weather conditions, customs processes, or other circumstances beyond our control.
What if I entered the wrong shipping address?
Please contact us as soon as possible. If your order has not yet been shipped, we will do our best to update the shipping address.
Can I send an order as a gift?
Yes. You can ship your order directly to the recipient by entering their shipping address at checkout. TellMe boxes are already packaged in a way that makes them ready for gifting. We do not include pricing information in the package.
Returns and Refunds
Can I return my order?
Unopened and unused candle sets may be returned within 14 days of delivery in accordance with our Return Policy.
Are digital practices refundable?
Digital content is non-refundable once access has been provided or activated, except where required by law.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hrs and include photos of the damaged item and packaging so we can assist you.
Safety
Are the candles safe to use?
Candles are open-flame products and should always be used responsibly. Please follow all safety instructions provided on the website, packaging, and within the practice.
Where should I place the candle while burning it?
Place the candle in a stable candle holder set on a heat-resistant surface. Choose a holder wide enough to catch any melting wax, especially when burning larger candles. Keep candles away from flammable materials, drafts, children, and pets.
Do I need to follow the safety instructions even during a practice?
Yes. Safety always comes first. Any candle should be used carefully and responsibly, regardless of the practice.
General
Can I share the digital practices with someone else?
No. Digital practices are provided for personal use only and may not be copied, shared, or distributed.
Are customer stories or testimonials typical?
Not necessarily. Every experience is individual, and testimonials reflect personal perspectives rather than guaranteed results.
How can I contact you?
If you have any questions, please visit our Contact page or email us directly using the contact information provided on the site.